It varies from order to order. If you've ordered off of our website, it can go fairly quickly, however a custom order required much more time and care: we have to make sure of all the dimensions and particularities of the interior to design a precise and unique pattern that perfectly meets your needs. And even before this crucial step, we will need photos of your RV and measurements according to specific instructions. We work very hard to produce your orders as quickly as possible.

You can come to our factory located in Laval, Quebec for free installation. Please note that you must make an appointment with us beforehand. If this is not possible for you, we will occasionally go to the United States and Canada, do free installations. By going to our Facebook page, we will keep you informed of our various trips.

All of the fabrics and materials used for our products are insulating, fire retardant, mold resistant, waterproof, and resistant to UV rays (even the zipper!). The screen is very durable and protects against even the smallest insects like twigs and no-see-ums.

The screen door is attached to the RV with strong hook-and-loop velcro. During installation, the temperature should be over 15 C or 59 F, so that the backing glue is at its maximum adhesion. The glue allows us to get the correct position of the door, and then the addition of a few screws prevents it from moving afterwards. When properly installed, the door is securely attached, even in very cold or hot weather.

You can contact us on our contact form. We will then need the location (dealer, events, online) and date of purchase of your door, a description of the problem and photos. A photo of the entire door, taken from the outside directly in front of the door, and some close-up photos of the problem area. We will then help you by phone, email, or during an appointment directly at our facility, or on the go. If this is not possible, you will need to return the door directly to our factory for repair or replacement based on our review of the problem. This service will not be offered if the breakage or problem is the result of abuse or willful use.