You can contact us on our contact form. We will then need the location (dealer, events, online) and date of purchase of your door, a description of the problem and photos. A photo of the entire door, taken from the outside directly in front of the door, and some close-up photos of the problem area. We will then help you by phone, email, or during an appointment directly at our factory, or on the go. If this is not possible, you will need to return the door directly to our factory for repair or door replacement based on our review of the problem. This service will not be offered if the breakage or problem is the result of abuse or willful use.