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Order2021-06-30T03:12:30-04:00

Get a Quote

We reply to every inquiry within 3 business days

For inquiry, appointment, or questions about our products and services please fill in the form below and we will send you what we need to proceed with your order. Production delays vary from one vehicle to another. Inquire about other products offered (curtains, maxxfan covers, etc).

    Please send your pictures to this address directly if you add pictures: info@rolef.ca
    Also, please check your mail box, our email may arrive in another folder than inbox!

    FAQ

    We will return your call or email within 3 business days.

    Still not sure if we can be of help? Check through some frequently asked questions and then send us a message.

    Has COVID-19 affected your production in any way?2021-03-24T15:45:40-04:00

    We are presently operating at full capacity. We’ve adjusted our COVID staff protection program to implement strict government rules. Some employees work from home while others work at the shop. We take every possible measure to ensure the safety of our staff & visitors.

    How can I order one of your screens?2021-04-09T11:19:17-04:00

    Fill in the form here. Tell us the year of the vehicle, model or if it’s a conversion – describe your RV in detail to help us custom fit your screen. Please take note that custom orders always take longer for us to make because we must build them one at a time.

    What are the steps after placing my order?2021-01-26T09:09:50-04:00

    We will contact you as soon as we are ready to begin the process of manufacturing your screen door. In the meantime, please take the photos we need and send them to us by email. We need a photo of your RV’s open door, taken from outside directly in front of the door. If you are ordering more than one door, we will need 2 photos: one for each door (side, back).

    My RV is a standard model, can you send me a standard screen door?2021-01-26T09:11:53-04:00

    Even if your RV is a standard model, all of our screen doors are tailor-made to blend in perfectly with your interior. Since the options chosen for your interior are different from company to company, we need to take these differences into consideration. For example: A Mercedes Sprinter from Winnebago will not have the same interior as a Mercedes Sprinter from Pleasure Way: the two screen doors for these same two RVs are therefore different in order to ensure a door with a perfect fit.

    What is the order processing time?2021-01-26T09:13:36-04:00

    It varies from order to order. If the screen door you need is one of the models that we have already created, it can go very quickly, because we only have to put it into production. On the other hand, a new door requires much more time and care: we have to make sure of all the dimensions and particularities of the interior to design a precise and unique pattern that perfectly meets your needs, even before the parts are cut and assembled by our team of tailors. And even before this crucial step, we will need photos of your RV and measurements according to specific instructions. We work very hard to produce your orders as quickly as possible while keeping our teams safe.

    Can I install my screen door myself?2021-01-26T09:14:24-04:00

    If you are manual, you can easily install the door yourself. It is important that you first watch the videos for this on our website. Even if the vehicle is not the same as yours, it can give you an idea of what to do. There are also basic installation instructions. You can view these instructions and videos by clicking here.

    I have watched the installation videos and instructions, and I don’t feel comfortable doing the installation myself. What can I do?2021-01-26T09:17:42-04:00

    You can come to our factory located in Laval, Quebec for free installation. Please note that you must make an appointment with us beforehand. If this is not possible for you, we will occasionally go to the United States and Canada, do free installations. By going to Like our Facebook page, we will keep you informed of our various trips.

    Do your screen doors protect against twigs?2021-01-26T09:18:33-04:00

    Yes, the screen used in the manufacture of our doors is woven very tightly to prevent very small insects from passing through the screen.

    What are the qualities of the products used in the manufacture of your screen doors?2021-01-26T09:22:18-04:00

    The fabrics used in the manufacture of our screen doors are fire retardant, waterproof, mold resistant, resistant to U.V. rays (even the zipper!), insulating, and the mosquito net protects against twigs.

    The screen door is attached to the RV with hook-and-loop fasteners, is this effective even in very hot or very cold outside temperatures?2021-01-26T09:23:25-04:00

    The screen door is attached to the RV with strong hook-and-loop fasteners. During installation, the temperature should be over 15 C or 59 F, so that the glue is at its maximum adhesion. The glue allows us to position the door and the addition of a few screws prevents it from moving afterwards. When properly installed, the door is securely attached, even in very cold or hot weather.

    I have a problem with my door, what should I do?2021-01-26T13:56:47-04:00

    You can contact us on our contact form. We will then need the location (dealer, events, online) and date of purchase of your door, a description of the problem and photos. A photo of the entire door, taken from the outside directly in front of the door, and some close-up photos of the problem area. We will then help you by phone, email, or during an appointment directly at our factory, or on the go. If this is not possible, you will need to return the door directly to our factory for repair or door replacement based on our review of the problem. This service will not be offered if the breakage or problem is the result of abuse or willful use.

    Do you ship worldwide?2021-01-26T09:26:38-04:00

    Yes we deliver all over the world! You only have to pay the difference in the shipping costs.

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