RETURN, EXCHANGE & REFUND POLICY

Items purchased from ROLEF can be returned within 30 days of receiving your order. You may remove the product from its packaging unless it is sealed. You are allowed to try and examine the product as you would in a physical store.

IMPORTANT: All products must be returned in the same condition as received and must not be damaged in any way.

NON-RETURNABLE ITEMS

The following items are non-returnable: custom-made products built according to the specifications provided by the buyer, including but not limited to:

Magnetic Side Screen Door
Rear Screen Door
Window Covers
Skylight Covers
Rear Door Organizers
Any product based on incorrect measurements provided by the customer

🛈 Reminder: It's essential to follow the instructions provided by our customer service team when measuring your vehicle.

If you receive a custom product and notice an error upon installation, please contact customer service by email and include photos of the issue. We will review the case and, if the error is on our side, we’ll cover the return and replacement costs. However, if the issue is due to incorrect information (vehicle brand, chassis, measurements, etc.), you will be responsible for return shipping as well as any adjustment costs.

RETURNING UNOPENED ITEMS

We accept returns of new and unopened items. You can return products in their original packaging within 30 days with a receipt or proof of purchase. After 30 days, we cannot offer a refund or exchange.

Only regularly priced items are refundable. Sale items are non-refundable.

ONLINE ORDERS

If an incorrect item was ordered, we may arrange an exchange upon review. You may be responsible for return shipping and reshipping costs.

EXCHANGES

We only exchange items that are defective or damaged. If you believe your item is defective, contact us within 30 days of purchase at the appropriate email address below. Include the following:

Full name and invoice number
Photos of the defective item
Photos of the product label

We will notify you by email whether your exchange request is accepted or declined, and provide return instructions if approved.

Retail customers: info@rolef.ca
Wholesale customers: order@rolef.ca

EXCEPTIONS

Some items cannot be refunded or exchanged. These are clearly marked on our website as non-refundable, clearance, or final sale.

SHIPPING

Customers are responsible for the shipping costs of returning an item. ROLEF is not responsible for loss or damage during transport.

To return or exchange a product, please contact our customer service team. We will provide a return label and the necessary documents to make the process easier.

Please note: Additional charges may apply depending on current customs regulations, especially for returns between Canada and the USA.

PROCESSING

Once we receive your return, we will inspect it and notify you by email within a reasonable timeframe about your eligibility for a refund or exchange.

Refunds: If eligible, we will refund the purchase price using the original payment method. Shipping and handling fees are not refundable. Please allow up to 15 business days after confirmation for the refund to be processed.
Exchanges: If approved, a replacement item will be shipped to your original address unless otherwise specified.